Communication Control Centre
92% of helpdesk tickets resolved inside SLA
Module · Notices, Helpdesk & PTM
The Right Message,
to the Right
People, On Time
Targeted notices, a helpdesk with SLA countdowns, and parent-teacher meeting slots — all inside the same login as attendance, fees and exams. No separate WhatsApp group to keep track of.
1 Inbox
Notices, tickets & PTM
SLA
Countdown on every ticket
99.9%
Platform uptime
What Is Communication & Notifications?
One Board. Nothing Missed.
Communication & Notifications is where a circular gets targeted to exactly the right audience, a complaint gets a ticket and an SLA clock, and a parent-teacher meeting gets an actual booked slot — not three separate phone calls.
It shares the same login as the rest of ALMA ERP, so parents, teachers and staff all see it in the same place they already check attendance, fees and homework.
- Notices targeted by role, with an auto-expiry date if needed
- A helpdesk that tracks every complaint with a visible SLA countdown
- Parent-teacher meeting slots, opened by staff and booked by parents
- Read receipts on every notice — no more "I never saw that"
Notice Board
Term 2 Exam Schedule Released
NEWTimetable for the Term 2 examinations is now available in the Academics section.
What's Inside
Everything a Front Office Needs, in One Module
Six capabilities that replace the WhatsApp broadcast list and the complaints register.
Targeted Notice Board
Publish to everyone, or target it to specific roles — with an auto-expiry if it's time-bound.
Notification + Popup Delivery
Choose how a notice appears — a quiet notification, an unmissable popup, or both.
Helpdesk & Grievance Tracking
Category, priority & status on every ticket, with a live SLA countdown until it's resolved.
PTM Scheduler
Staff open time slots by section, parents book directly against their child — no phone tag.
Read Tracking
Unread notices are marked clearly, and read receipts confirm who's actually seen it.
Role-Based Publishing
Only authorised staff can publish, edit or pin a notice — everyone else just reads it.
How It Flows
From Drafted to Actually Read
Five stages, from a staff member's draft to a confirmed read receipt.
Notice Drafted
Title & content written by an authorised staff member.
Audience Targeted
Sent to everyone, or just the roles it actually concerns.
Published
Delivered as a notification, a popup, or both — pinned if urgent.
Marked Read
Recipients clear the "NEW" tag as they read it.
Auto-Expires
Time-bound notices roll off the board on their own.
A Complaint Never Just Disappears
Every ticket gets a category, a priority and an SLA clock — visible to the person who raised it, not just the person handling it.
- Raised in seconds — category, subject, description & priority
- Filterable by status — Open, In Progress, Resolved, Closed
- A live countdown shows exactly how long is left on the SLA
- Overdue tickets are impossible to miss on the list
No More Phone Tag
Parent-Teacher Meetings, Self-Booked
A teacher opens slots for their section; parents pick the one that works and it's confirmed instantly.
Slots Opened
Booked This Week
76% of open slots already taken
Sections Covered
Every Message, Accountable
Only authorised staff can publish on behalf of the institution — and every notice, ticket & booking is logged.
- Role-based publishing — not everyone can broadcast to the whole school
- Every notice, edit & deletion time-stamped, permanently
- Helpdesk tickets stay attached to the person who raised them
- Parents see only what's targeted to their own child's roles
0
Platform uptime
0
Data encryption
Every notice & ticket logged, permanently
Single Source Of Truth
Communication Reaches Every Other Module
The same login surfaces notices, tickets & PTM slots wherever a parent or teacher already is.
Student Records
Academics
Learning
Attendance
Transport
Library
Ready to Put Every Message on One Board?
Book a free demo and we'll set up your notice board, helpdesk categories and PTM slots exactly the way your institution runs today — guided onboarding included.
- 30-minute guided walkthrough
- No cost, no commitment
- Your real audience & roles shown in the demo
